FAQs

To check the status of your order, you must be a registered user at siroko.com.

If you are a registered user

You can log in here and see the status of your order automatically.

If you aren't a registered user yet

You can sign up by clicking here (please make sure to use the same email address you provided during the purchase process). It takes less than 1 minute and you'll get immediate access to your order history and status updates.

*IMPORTANT NOTE: Please make sure to use the same email address you provided during the purchase process. Your order history will be automatically associated with that email address and you'll get immediate access to your order status updates.

The delivery time of your order depends on the shipping company you select. During the purchase process you will be able to see the estimated delivery time according to each shipping company once the package leaves our facilities.

Please note that the delivery times refer to business days and may vary depending on stock availability or setbacks during the shipping process.

We work with globally renowned shipping companies such as DHL Express, DPD, Hermes, Correos Express as well as most of the major postal services worldwide.

If you have any questions, please contact us.

* Returns due to manufacturing defects

SIROKO is dedicated to delivering exceptional quality and proudly stands behind the craftsmanship of its products. Although rare, manufacturing defects may sometimes occur. If you suspect your product has a manufacturing defect, please reach out to us indicating your order number, name, and clear photos of the entire product. You can do so by filling out the contact form and choosing the ""Faulty product"" option.

Products showing damage from excessive or prolonged use are not classified as faulty or defective. Claims for breakage or loss will not be accepted if the recipient authorizes the courier to leave the package in non-secure areas outside the home or permits delivery to third parties not residing at the delivery address.

To process a product return, all original labels, packaging, documentation, and accessories must be included, along with the order number clearly referenced on the packaging or external label. Failure to meet these requirements may result in SIROKO declining the return and sending the product back to the user.

Once the product is received and the defect is confirmed, SIROKO will replace it with an identical item at no additional cost to the customer.

Additionally, if the reason for the return is a defect in the purchased product, please provide photographs of the product and explicitly include images of the detected damage.

* Right of withdrawal

The customer has a maximum of thirty (30) calendar days from the receipt of the product to notify their intention to fully or partially withdraw from the purchase, in accordance with applicable law.

After the thirty (30) calendar day period has ended, SIROKO will not accept returns for the withdrawal of product purchases. The products must be returned to SIROKO within 15 days of submitting the withdrawal request.

To process a product return, all original labels, packaging, documentation, and accessories must be included, along with the order number clearly referenced on the packaging or external label. Failure to meet these requirements may result in SIROKO declining the return and sending the product back to the user.

If the product shows signs of use or is damaged, we shall not proceed with the exchange/return and it will be the customer's responsibility to arrange for the pick-up if they wish to get the previously returned product back.

To request withdrawal, please click here: https://www.siroko.com/returns-and-size-changes

The refund of the amounts paid will be processed as soon as possible. However, SIROKO may withhold the refund until the product is received or until the return process is completed.

I've tried on some of the items and I don't like the way they fit. Can I exchange them?
 
We want you to look great in our apparel! If you bought a pair of sunglasses, a jersey or a jacket and you don't like the way it looks on you, you can exchange it, provided the items are unworn, unwashed, and have all original labels attached. The return shipping costs are at your expense and once we receive the product, we will send you a new model or a different size free of charge.

Please remember that if you're not satisfied with the product, you can return it within thirty (30) calendar days from the date of receipt of the product (same timeframe as for withdrawals).

You will find a sizing guide on each product detail page.

All SIROKO products are designed to achieve the highest level of durability possible.

Most of our clothing is made of synthetic fibers such as polyester, nylon or elastane. We are looking into recent developments in order to find the most sustainable versions of these fabrics and include them in our range of products in the upcoming seasons.

With respect to organic or animal fibers, such as products that include merino wool (cycling jerseys, base layers, etc.) we have always been committed to working with materials and suppliers that comply with the Responsible Wool Standard (RWS).

All our collections of sunglasses, as well as technical and sports eyewear comply with all the necessary standards:

EN ISO 12312-1:201+A1:2015
ES ISO 12311:2013
USA ANSI z80.3-2015

We use versatile and durable materials in their production, at the same time doing research and looking into more possibilities of using materials with a reduced environmental impact. To this day, we have used polycarbonate, acetate and stainless steel in the production of our frames, and opted for materials such as TAC, polycarbonate, nylon or CR39 in the production of our lenses.

You'll find a sizing guide for our sunglasses on each product detail page.

Please remember to use your glasses correctly and always carry them well-protected in a case. Clean them with a soft cloth and do not place them face down on any surface as the lenses may get scratched.